Privacy Policy

EEF EXPRESS - Your privacy is important to us. We are committed to complying with the UAE's Personal Data Protection Law and applicable international data privacy standards.

1. Information We Collect

When you register or use EEF EXPRESS, we may collect the following types of information:

🧾 Personal Information

  • Full Name
  • Contact Number
  • Email Address
  • Delivery Address
  • Payment Information (via secure third-party gateways)

📦 Order & Transaction Details

  • Items purchased
  • Order history
  • Delivery instructions

📱 Device & Usage Data

  • IP address
  • Browser type
  • App usage behavior
  • Cookies (see Section 6)

2. How We Use Your Information

We use your data to:

  • Process and fulfill orders
  • Deliver products to your address
  • Communicate order updates
  • Provide customer support
  • Improve our website/app performance and services
  • Prevent fraud and enforce legal compliance

3. How We Share Your Information

We only share your information when necessary and in accordance with UAE law:

With delivery personnel and logistics partners to fulfill your order

With payment service providers to process secure transactions

With legal authorities if required by UAE law (e.g. fraud investigation or court orders)

With third-party service providers who help us operate our platform, under strict data confidentiality agreements

We do not sell or rent your personal data.

4. Data Security

Your data security is our top priority. We implement strict measures to:

Encryption & Security

  • • Encrypt sensitive data (e.g. payment information)
  • • Use secure HTTPS connections

Access Control

  • • Limit internal access to personal data
  • • Regularly audit our systems to prevent unauthorized access

5. Your Rights (as per UAE Law)

You have the right to:

Access your personal data
Request correction or deletion of your data
Withdraw consent (where applicable)
File a complaint with the UAE Data Office

To exercise your rights, please contact us at:

eefexpress1@gmail.com

6. Cookies and Tracking Technologies

We use cookies to:

Store your session and cart details

Analyze traffic and user behavior

Improve user experience

You can control cookie settings in your browser. However, disabling cookies may affect your experience on our platform.

7. Data Retention

We retain your data only as long as necessary for:

Fulfilling orders and customer service

Legal and regulatory compliance

Internal analytics (with anonymized data if possible)

8. International Data Transfers

While our services are UAE-based, if any data is processed outside the UAE, we ensure appropriate data protection safeguards in accordance with UAE regulations.

9. Children's Privacy

EEF EXPRESS is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors.

10. Policy Updates

We may update this policy from time to time. Changes will be posted on this page with the "Last Updated" date. Continued use of our platform implies acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests, reach out to us:

Email Support

eefexpress1@gmail.com

Phone

+971521238366

Quick Contact

We're here to help with any privacy concerns or questions you may have about your data.

Response time: Within 24-48 hours

Agreement to Privacy Policy

By using EEF EXPRESS, you agree to the terms outlined in this Privacy Policy.